Help and support
Answers to the most common questions. Our team also replies on WhatsApp, 7 days a week.
Enter your departure and arrival cities, pick your dates and number of travellers, then search. Choose a flight, check the details and follow the payment steps.
Bank cards (Visa, Mastercard) and mobile money: Wave, Orange Money and MTN Mobile Money. Prices are shown in FCFA by default.
At the payment step, choose Mobile Money, select your operator and confirm the transaction on your phone. Your ticket is issued as soon as payment is confirmed.
Your e-ticket and PDF receipt are sent by email, and on WhatsApp if you turned it on, a few minutes after payment is confirmed. You can also find them in My trips.
Every flight shows its included baggage (checked and cabin) in the results and on the details page. Use the Checked bags filter to see only flights that include it.
It depends on the fare. Changeable flights carry the Changeable badge. To request a change, contact us on WhatsApp with your booking reference.
Cancellation terms depend on the airline and fare. Refundable flights carry the Refundable badge. You can request a cancellation from My trips.
Use our Visa check tool (Visa in the menu): enter your nationality and destination to see the requirements. Always confirm with the embassy before you travel.
You can search without an account. An account is needed to complete a booking so you can find your tickets and manage your trips. Signing up takes under a minute, by email or phone.
Airfares change in real time. Once you select a flight, the price is guaranteed for the time shown on the timer. After that, search again for the current fare.